Libby concerns - Locked chapters from a borrowed audiobook

I recently talked about using Libby and just now, I had a problem. I had borrowed a book and it's only the book sample that I could access. Did you also encountered this?

I did some few google search and they say it has something to do with Manage Loan. What I did was from the Manage Loan button, go to the Download and disable it. You'll know that you're on the right track when you can see the Download which is hyperlinked. Restart the application and go again to your borrowed audiobook. It should show all the chapters unlocked.

I believe that what happened was that I had accessed the sample (before borrowing it) and the app downloaded automatically.

Let me know if it helped. xx